• Handle customer technical requests, troubleshooting, and follow up  

• Act as the technical escalation point for customer issues and ongoing cases  

• Manage customer accounts, permissions, and access-related requests  

• Work with support, cloud, software sales, customer success, and engineering teams when needed  

• Track customer issues and help drive them to resolution  

• Provide technical guidance on platform usage, cloud operations, and implementation-related topics  

• Join customer calls when technical input is needed  

• Take charge: Everyone at Magnolia is in the driver’s seat and we set the direction according to what our customers, colleagues, and culture need. No matter the roadblocks you see ahead, you take charge of (re)shaping the destination.

• Connect: You never drive alone. Building meaningful connections means creating experiences together that form a foundation of trust, so next time there’s a bump in the road, you know someone else has your back.

• Be you: Choose your own ways and means. We thrive on making every perspective count so that you feel safe enough to follow your purpose and, at the same time, pursue one common goal. Our way of growing is to mutually question ourselves and others.

• We are a fun and open-minded bunch of colleagues spread across the globe.

• Aside from work, we are parents, gamers, bookworms, athletes, adrenaline junkies, philosophers, and so much more

• Constant learning and knowledge sharing with some of the best professionals in the industry

• Lateral and vertical growth opportunities

• Flexibility, flexibility, flexibility

• Remote-friendly vibes

• 3+ years of relevant technical experience, ideally in enterprise software, cloud platforms, CMS, DXP, or similar technical environments.

• Hands-on experience with Kubernetes configuration, Database management, Java programming, Cloud infrastructure, or any managed cloud platforms, and troubleshooting production or customer-facing technical issues  

• Fundamental understanding of networking concepts such as DNS, CDN, and SSL

• Fundamental understanding of security measures, including WAF and DDoS prevention

• Strong English communication skills are a must 

• One additional Asian language would be helpful, e.g. Mandarin, Cantonese, Bahasa Indonesia, or Tagalog 

(Ideally) Based in Singapore (hybrid), this role is the go-to technical contact for customers across Southeast Asia, Greater China, and ANZ. Working within APAC time zones, you'll build strong relationships with a portfolio of accounts — making sure technical issues get resolved quickly, and customers feel well supported throughout their journey.

This is a post-sales role, meaning you come in after the deal is done. Your focus is on keeping customers happy and technically successful — not on selling. You'll handle incoming technical questions, coordinate with internal teams to find solutions, and serve as the escalation point when issues require senior attention.